Shipping policy

Shipping Policy

Last updated: November 5, 2025

1) Order Processing

  • Orders are processed within 1–2 business days (Mon–Fri, excluding holidays).

  • Orders placed after 12:00 PM ET are processed the next business day.

  • You’ll receive an order confirmation email, then a shipping confirmation with tracking once dispatched.

2) Shipping Options, Rates & Estimates

  • We ship to the United States and select international destinations.

  • Rates are calculated at checkout based on destination, weight, and speed.

  • Typical transit times (after dispatch):

    • U.S. Standard: 3–7 business days

    • U.S. Expedited: 2–3 business days

    • International Tracked: 7–14 business days (destination-dependent)

Delivery windows are estimates only and are not guaranteed.

3) Multi-Warehouse & Split Shipments

To deliver faster, items may ship from different partner warehouses and arrive in separate packages at no extra cost. You’ll receive tracking for each shipment.

4) Order Tracking

  • Tracking links are emailed upon shipment.

  • Please allow 24–48 hours for tracking to activate after the label is created.

5) Address Changes & Order Edits

  • If you need to update your shipping address or cancel, email atlasforge888@gmail.com as soon as possible with your order number.

  • Once an order is dispatched, we cannot reroute it. If returned to us due to an incomplete/incorrect address, we can reship (additional postage) or refund minus original shipping.

6) Customs, Duties & Taxes (International)

  • International orders may be subject to duties, taxes, and fees imposed by the destination country. These charges are the buyer’s responsibility and are not included in product or shipping prices.

  • Customs processing may cause delays beyond our estimates.

7) Delivery & Risk of Loss

  • Title and risk of loss transfer to you when the carrier accepts the package, consistent with our Terms of Service.

  • For high-value orders (typically $250+), we may require signature on delivery.

8) Delivery Issues

Marked Delivered, Not Received

  • Check with household members/neighbors and around the delivery area first.

  • If still missing after 48 hours, contact the carrier with your tracking number, then email atlasforge888@gmail.com.

Damaged / Incorrect Items

  • Inspect upon delivery. Report issues within 7 business days of receipt with photos of the packaging and item(s), plus your order number. We’ll repair, replace, or refund as appropriate.

Lost in Transit

  • A package is considered lost if there’s no tracking movement for 7–10 business days (U.S.) or 14–20 business days (International). We’ll assist with a carrier claim and issue a replacement or refund per claim outcome.

9) P.O. Boxes, APO/FPO

  • We ship to P.O. Boxes and APO/FPO addresses where carrier service permits (some services may be unavailable or require extended transit times).

10) Pre-Orders & Backorders

  • Pre-order/backorder items ship once in stock. If your order includes both in-stock and pre-order items, we may split shipments to avoid delays (you’ll receive separate tracking).

11) Undeliverable / Return-to-Sender

  • If a package is returned due to an incorrect address, refusal, or unclaimed status, we’ll contact you.

  • Choose reshipment (additional postage) or a refund minus original shipping and any return fees charged by the carrier.

12) Holiday & Peak Season

  • During peak periods (e.g., Nov–Dec), processing and transit times may be longer. Ordering early is recommended.

13) Questions

Need help with an order? Contact Atlas Forge 888 LLC at atlasforge888@gmail.com (Mon–Fri, 9:00 AM–5:00 PM ET). Please include your order number.